CCTV Refund & Returns Policy

Repair, Replace, Return, and Refund Policy

Overview

At WiFi Palace, we stand behind the quality of our security systems. Our Repair, Replace, Return, and Refund Policy ensures customer satisfaction with our products. Please review the following guidelines regarding returns and refunds:

Eligibility for Returns and Refunds

  • Timeframe: You may request a return and refund within 30 days from the date of purchase.
  • Condition: The product must be unused and returned in its original packaging.
  • Documentation: A valid original tax receipt must accompany the return request.

Exclusions from Refund

  • Excluded Costs: Refunds will exclude expenses incurred for:
    • Labor charges
    • Installation materials
    • Transportation related to installation
    • Configuration costs

Return and Refund Process

  1. Request Submission:

  2. Product Inspection:

    • Our team will inspect the returned product to ensure it meets the return criteria.

  3. Refund Processing Time:

    • Upon approval, the refund process will take up to 5 working days.

  4. Payment Mode:

    • Refunds will be issued using the same payment mode used for the original purchase.

Note: Refunds will be issued based on the product’s purchase price, excluding the aforementioned excluded costs.

Additional Return & Refund Guidelines

  • Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Hard-disks – Must be originally sealed by the manufacturer.

Partial Refunds:

  • Items that are not in their original condition, are damaged, or have missing parts due to reasons not caused by our error.
  • Items that are returned more than 30 days after delivery.

Refund Approval & Processing

  1. Return Confirmation:

    • Once your return is received and inspected, we will notify you via email.
    • You will be informed whether your refund is approved or rejected.

  2. Refund Disbursement:

    • If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within 2 weeks, including bank processing time.

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, follow these steps:
      • Check your bank account again.
      • Contact your credit card company – it may take some time before the refund is officially posted.
      • Contact your bank – there is often some processing time before a refund is posted.
    • If you’ve done all of this and still have not received your refund, please contact us at sales@wifipalace.com or WhatsApp: +971 58 582 3467.

Sale Items

  • Only regular-priced items may be refunded.
  • Sale items cannot be refunded.

For any further queries regarding our Refund and Returns Policy or to initiate a return request, please contact our customer service team at jadugai@gmail.com or +971 58 582 3467.